General Terms and Conditions

General Terms and Conditions for Real Estate Brokerage Services

Effective from 7 July 2026.

Broker Information

Imperium Immobiliare d.o.o., Ilica 87, OIB: 74860673682, Register of Real Estate Agents registration number: 146/2018, telephone: 01 4920 800, e-mail: info@ii.hr, web: ii.hr

I. General Provisions

Article 1 – Subject of the General Terms and Conditions

These General Terms and Conditions govern the relationship between Imperium Immobiliare d.o.o., as a real estate agent, and natural persons or legal entities that enter into a real estate brokerage agreement with the Agency.

These General Terms and Conditions apply together with the individual Brokerage Agreement and the applicable Price List of brokerage services. In the event of any discrepancy between the individual Agreement and these General Terms and Conditions, the provisions of the individual Agreement shall apply, provided they do not conflict with mandatory regulations.

Article 2 – Broker Details

Imperium Immobiliare d.o.o., Ilica 87, OIB: 74860673682, Register of Real Estate Agents registration number 146/2018, is a licensed real estate agent entered in the Register maintained by the Croatian Chamber of Economy.

II. Definitions

Article 3

The Agency is Imperium Immobiliare d.o.o. An Agent is a natural person who meets the requirements prescribed by applicable regulations and performs agent duties for the Agency or within a contractual business cooperation with the Agency.

Real estate brokerage comprises the Broker's activities related to finding a Third Party and bringing them into contact with the Principal for the purpose of negotiating, preparing and concluding a legal transaction concerning a specific property or a right related to a property.

The Principal is a natural or legal person who concludes a written Brokerage Agreement with the Broker, regardless of whether they act as seller, buyer, landlord, tenant, lessor, lessee, party to an exchange, or in another capacity.

A Third Party is a person whom the Broker seeks to bring into contact with the Principal for the purpose of negotiating or concluding the brokered legal transaction, regardless of whether the Broker has also concluded a separate Brokerage Agreement with that person.

The Brokerage Fee is the fee that the Principal undertakes to pay to the Agency when the conditions set out in the Agreement, these General Terms and Conditions and applicable regulations are met. The Price List is the current Price List of brokerage services of Imperium Immobiliare d.o.o., stating its date and year of application.

III. Listings and Property Information

Article 4

The Broker's offer is based on information and documentation that the Broker receives from the property owner, the Principal, public registers or other available sources. Information may be provided in writing, orally or electronically.

The Agency will present information according to the data available to it at the time an advertisement is published, an offer is sent or a viewing takes place. It is not liable for any inaccuracy or incompleteness of information provided by the Principal or another person if, acting with the care of a diligent professional, it could not have detected such inaccuracy.

Floor areas, dimensions, floor plans and other technical data may be indicative only until confirmed by official documentation or by measurement carried out by an authorised person. Photographs, recordings and promotional materials are no substitute for an in-person viewing or for legal and technical verification.

A property listing does not constitute a binding offer to enter into a contract unless expressly stated otherwise. The Agency does not guarantee that a property remains available after it has been advertised, an offer has been sent or a viewing has taken place.

IV. Brokerage Agreement

Article 5 – Conclusion and Content of the Agreement

The Brokerage Agreement is concluded in writing and for a fixed term. The Agreement shall in particular contain the details of the Broker and the Principal, the Broker's registration number, the type and essential content of the legal transaction, details of the property or the criteria for the property sought, the amount of the fee or the method of determining it, the party liable for payment, any additional services and costs, the duration of the Agreement, and other rights and obligations of the parties.

The Broker's applicable Price List, stating the date and year of application, forms an integral part of the Agreement. The Price List is signed by the Broker and the Principal, or by another person concluding a separate Brokerage Agreement.

Unless otherwise agreed in the Agreement, the Agreement is concluded for a period of 12 months.

Article 6 – Electronic Conclusion and Communication

The Agreement, addenda, notices, statements and other documents may be concluded or delivered electronically provided that their content, the sender's identity and the other party's acceptance can be established. Communication may take place by e-mail, telephone, SMS, messaging apps, the Agency's user interface or other agreed channels.

Article 7 – Transfer of the Agreement and Cooperation

The Broker may transfer the Agreement to another authorised broker only if this possibility has been expressly agreed with the Principal. In the event of a transfer, the Principal shall be given written notice or a list of the brokers to whom the Agreement has been transferred.

In order to complete a transaction, the Agency may cooperate with other licensed agents, agents, business partners and external experts. Unless expressly agreed otherwise, the Principal pays the fee exclusively to Imperium Immobiliare d.o.o.

V. Termination of the Agreement

Article 8

The Agreement terminates upon expiry of its term, upon conclusion of the brokered legal transaction and performance of the contractual obligations, by mutual agreement, by termination by one of the parties, or in other cases provided for by the Agreement or by law.

Termination of the Agreement does not affect the Broker's already accrued right to a fee, to specifically agreed costs, or to compensation for damages.

Article 9 – Transaction Concluded After Termination of the Agreement

If, after the Agreement has ended, the Client concludes a legal transaction that is a direct result of the Agent's activities carried out before the Agreement ended, the Agent is entitled to the full agreed fee, unless the Agreement expressly provides otherwise. This also applies where the transaction is concluded with a person connected to the Third Party, through another person, or in another legal form that achieves the same or a substantially similar economic purpose.

VI. Exclusive Brokerage

Article 10

Exclusive brokerage must be expressly agreed. By it, the Principal undertakes not to engage another agent for the same transaction for the duration of the agreement.

If, during the term of exclusive brokerage, the Principal concludes the brokered transaction through another agent, the Principal must pay Imperium Immobiliare d.o.o. the agreed fee and any specifically agreed actual costs. If the Principal concludes the legal transaction independently, the consequences are determined by the individual Agreement.

Before concluding such an Agreement, the Agent must specifically draw the Client's attention to the meaning and legal consequences of the exclusive brokerage clause.

VII. Obligations of the Agency

Article 11

Depending on the type and scope of the agreed brokerage, the Agency is in particular obliged to:

  • make efforts to find the Third Party and put the Client in contact with them for the purpose of negotiating and concluding a transaction;
  • inform the Principal of available market conditions and comparable prices;
  • obtain and review available documents proving ownership or another right in rem;
  • inspect the available land registry (zemljišna knjiga) and cadastral records;
  • inform the Principal of any known circumstances relevant to the transaction;
  • prepare the property for presentation to the market and produce standard photographs and a listing where so agreed;
  • advertise and present the property, communicate with interested persons and arrange viewings;
  • allow or refuse viewings in line with the Principal's interests and professional judgement;
  • take part in communication and negotiations where such a service has been agreed;
  • coordinate the preparation and conclusion of the preliminary contract and the main contract;
  • safeguard personal data and confidential information;
  • in the case of land, verify its designated use against available spatial planning data;
  • inform the Principal of anti-money laundering and counter-terrorist financing obligations where applicable;
  • keep the prescribed records and act with the care of a diligent professional.

Article 12 – Post-Transaction Assistance

If the Client expresses interest and the necessary conditions are met, the Agent may, within the agreed service, assist with organising the handover, drawing up the handover record, taking meter readings, changing the account holder for utilities and municipal services, steps related to the transfer of ownership, and communication with banks and authorised professionals.

The Agency does not provide legal, notarial, land surveying, architectural, tax, valuation or other services requiring special professional authorisation. The costs of such professionals are not included in the fee unless expressly agreed otherwise in writing.

Article 13 – Limitation of Liability

The Agent is not liable for the performance of obligations that the Client and the Third Party have assumed towards each other under a preliminary contract, a contract or any other legal transaction.

The Agency is not liable for hidden defects that it could not have detected through a customary inspection and the available documentation, for inaccurate information supplied by other persons that it could not reasonably have detected, for decisions of public authorities, banks or other third parties, for market changes, loan refusals, or for delay or non-performance by the contracting parties.

The limitation of liability does not apply to damage caused intentionally or by gross negligence, nor to liability that cannot be excluded under mandatory law.

VIII. Obligations of the Principal

Article 14

The Principal is obliged to:

  • provide accurate, complete and truthful information about the property and the legal transaction;
  • present documents proving ownership or another right, and disclose any encumbrances, third-party rights, disputes, proceedings and defects;
  • provide the documentation in their possession, including the relevant permits and the energy performance certificate where required;
  • inform the Broker whether the property constitutes marital or other jointly acquired property;
  • provide the necessary consents of co-owners and other authorised persons;
  • allow the property to be photographed, advertised, presented and viewed to the agreed extent;
  • promptly inform the Broker of offers, negotiations, reservations, preliminary agreements, contracts and payments;
  • pay the agreed fee once the right to payment arises, as well as any specifically agreed costs;
  • cooperate in good faith and provide the documentation required to carry out anti-money laundering measures.

Article 15

The Client is not obliged to enter into negotiations or to conclude a legal transaction. Withdrawing from negotiations does not in itself create an obligation to pay the full fee, unless the right to the fee has already arisen under the Agreement and applicable regulations. If the Client acts fraudulently, in bad faith or with the intention of depriving the Agent of the fee, the Agent is entitled to claim compensation for provable damages and specifically agreed costs.

IX. Advertising and Viewings

Article 16 – Advertising

The Agent may not advertise a property without a previously concluded Agreement with the property owner or another authorised Client. The property may be advertised on the Agent's website, on portals, on social media, in the media, through the internal client database and through other appropriate channels.

Article 17 – Viewings

The Agent may not make viewings of a property advertised under an Agreement with the owner conditional on the prior conclusion of a brokerage agreement with the buyer, tenant, lessee or another Third Party.

During a viewing, a Viewing Confirmation is signed, by which the Broker or Agent proves to the Principal that the property was shown to a particular Third Party. The Confirmation is not a Brokerage Agreement, does not create an obligation to pay a fee, does not oblige anyone to make an offer or conclude a legal transaction, and does not constitute a reservation of the property.

If a Third Party wishes Imperium Immobiliare d.o.o. to represent or advise them, actively search for a property for them or perform other brokerage services for them, a separate Brokerage Agreement is concluded with that party.

X. Brokerage for Both Contracting Parties

Article 18

The Agent may act as intermediary for both contracting parties for the same property only if a separate brokerage Agreement has been concluded with each of them. The Agent may not charge a fee to the buyer, tenant, lessee or another Third Party with whom no separate Agreement has been concluded.

If the Agent has an Agreement with both parties, the Agent shall, before the Agreements are concluded, inform them in writing of the fee payable by each party and of the total amount of the fees. This notice may be a separate document, an annex or a clearly separate article of the Agreement.

If both parties pay a fee, the total amount must not exceed the maximum total amount set out in the current Price List. If the Agent has an Agreement with both parties but only one party pays a fee, that party may be charged no more than half of the maximum total fee set out in the current Price List.

XI. Brokerage Fee

Article 19 – Amount of the Fee

The amount of the fee is determined in each individual Agreement in accordance with the current Price List. VAT at the applicable rate is added to all agreed amounts. The fee may be agreed as a percentage of the transaction value, as a percentage of the monthly rent or lease payment, as a fixed amount, or as a combination of these methods, provided this is clearly stated in the Agreement.

Article 20 – Single Nature of the Fee

The fee covers the standard services specified in the Agreement, these General Terms and Conditions and the Price List, and constitutes a single fee for the entire brokerage service and the result achieved, not the sum of individual prices for each action.

The fact that a particular service was not needed, not applicable, not requested or used, could not be performed due to missing documentation, consents or powers of attorney, or that the need for it has ceased, does not in itself reduce the agreed fee.

Not using an ancillary or administrative service, including assistance with handover, meter readings, registration of ownership in the land registry or changing the account holder for utilities, does not affect the Agent's right to the agreed fee. This does not release the Agent from a service that has been expressly agreed, is objectively possible, and has been requested and made possible by the Client in good time.

Article 21 – Accrual of the Right to the Fee

The Broker acquires the right to the fee once the contract for which the Broker acted as intermediary has been concluded. If the Brokerage Agreement expressly so provides, the right arises as early as the conclusion of a preliminary agreement. The fee is not required in advance, before the preliminary agreement or the contract for which brokerage was provided has been concluded.

Article 22 – Fee Due Date

The exact moment the right arises, the due date, the deadline and the method of payment are determined by the individual Agreement. The Agreement may provide for payment in full after the preliminary agreement, in instalments after the preliminary agreement and the main agreement, after the main agreement, or within another agreed period after the right arises.

Withdrawal from performing a preliminary contract or contract that has already been concluded does not affect the Agent's right to the fee if that right has already arisen. Mortgage refusal, lack of funds or a change of mind after the legal transaction has been concluded do not affect the right that has arisen, unless the Agreement expressly provides otherwise.

Article 23 – Introduction of Parties

The Agent is deemed to have enabled contact in particular if the Agent organised or conducted a viewing, referred the Client to a viewing, arranged a meeting or communication, submitted an offer or information identifying the property or the Third Party, provided access to documentation, or otherwise facilitated negotiations or the conclusion of a transaction.

Introducing the parties does not have to involve a physical viewing. General advertising without a specific connection is not in itself sufficient for the right to a fee to arise. The introduction may be proven by a Viewing Confirmation, CRM records, e-mail, telephone records, messages, a submitted offer and other business records.

Article 24 – Related Persons and Transactions with the Same Purpose

The Client is obliged to pay the fee even if they conclude with the Third Party introduced by the Agent a legal transaction different from the one originally envisaged, where it achieves the same or a substantially similar purpose or relates to the same property.

The right to the fee also exists if the transaction is concluded by a person connected to the Client or the Third Party, where the circumstances indicate that the transaction resulted from the Agent's activities. Connected persons include in particular spouses and common-law partners, life partners, parents, children and other close family members, legal entities in which the person holds an ownership or management interest, and persons acting on that person's behalf.

XII. Additional Services and Special Costs

Article 25

The costs of additional services not covered by standard brokerage activities may be charged only if they have been specifically agreed in writing in advance. The written agreement specifies the type and description of the service, the amount of the cost or the method of calculation, the party liable to pay, and the method and deadline of payment.

Additional services may include special marketing campaigns, professional photography and videography beyond the standard scope, drone footage, floor plans, 3D renderings and virtual tours, banners and signs, premium advertising, special market analyses, targeted market research, obtaining special documentation, translations and certifications, engaging experts, and special travel costs.

The fee does not include the costs of legal, notarial, tax, banking, translation, surveying, architectural, construction, valuation and other professional services provided by third parties, nor administrative, court, land registry and other fees, unless expressly agreed otherwise in writing.

XIII. Price List

Article 26

The applicable Price List of brokerage services of Imperium Immobiliare d.o.o. forms an integral part of these General Terms and Conditions and of each individual Agreement. The version in force on the date the Agreement is concluded applies, with the indicated date and year of application.

The Price List sets out the maximum and minimum fee amounts, the parties liable to pay, the services included in the fee, the maximum total amounts for brokerage for both parties, and additional services and special costs.

The Price List is presented to the Client before the Agreement is concluded and is signed by the Agent and the Client, or by another person concluding a separate Agreement. The Price List is displayed at the Agent's business premises and published on the website ii.hr.

XIV. Anti-Money Laundering

Article 27

The Agent is obliged to implement anti-money laundering and counter-terrorist financing measures. Upon request, the Principal is required to provide identification data and documents, information on the beneficial owner, the purpose and nature of the business relationship, the source of funds where necessary, political exposure, and any other documentation the Agent is required to obtain.

The Agent may refuse to conclude or perform the Agreement, temporarily suspend the business relationship or take other action provided for by law if the Client refuses to provide the required information or if circumstances exist that prevent the lawful provision of the service.

XV. Protection of Personal Data

Article 28

Imperium Immobiliare d.o.o. processes personal data in accordance with the General Data Protection Regulation, the Act on the Implementation of the General Data Protection Regulation, and other applicable regulations.

Data may be processed in order to take steps prior to entering into the Contract, to conclude and perform the Contract, to organise and record property viewings, for communication, record-keeping, compliance with tax and other legal obligations, implementation of anti-money laundering measures, protection of legitimate rights and interests, handling of complaints, and marketing communication where an appropriate legal basis exists.

The Agent makes the Privacy Notice (Notice on the Processing of Personal Data) available to the data subject. No separate consent is required for processing that is necessary for the conclusion or performance of the Agreement, for compliance with a legal obligation or for a legitimate interest. Where consent is required, it is given voluntarily and may be withdrawn. Refusing marketing consent does not affect the use of the basic service.

XVI. Complaints and Dispute Resolution

Article 29

The Principal may submit a written complaint by e-mail to info@ii.hr, by post, or in person at Ilica 87. The complaint should include the complainant's details, a description of the reasons, the reference of the property or Contract where applicable, and the complainant's request.

The Agent will respond within the period prescribed by applicable regulations. The parties will seek to resolve disputes amicably and, where this is not possible, the competent court shall have jurisdiction under the applicable rules. If the Principal is a consumer, the jurisdiction clause does not limit their rights under mandatory regulations.

XVII. Publication and Application of the General Terms and Conditions

Article 30

These General Terms and Conditions must be prominently and accessibly displayed at the registered office, branches, offices and separate premises of the Agent, and are published on the website ii.hr.

Before the Agreement is concluded, the Client is given the opportunity to review the current General Terms and Conditions. By signing the Agreement, the Client confirms that they have been given this opportunity, that they are familiar with the terms and that they accept them as part of the contractual relationship.

Amendments to the General Terms and Conditions apply to Agreements concluded after they enter into force, unless the parties agree otherwise in writing for an existing Agreement.

XVIII. Final Provisions

Article 31

Matters not regulated by the Contract, these General Terms and Conditions, and the Price List are governed by the Real Estate Brokerage Act, the Obligations Act, and regulations on consumer protection, personal data protection, anti-money laundering, and other applicable regulations of the Republic of Croatia.

If any provision becomes null, invalid, or unenforceable, this does not affect the validity of the remaining provisions. Such a provision will be replaced by a lawful provision that is closest in purpose to the original.

Article 32 – Entry into Force

These General Terms and Conditions enter into force and apply from 7 July 2026. On the date of entry into force, all previous General Terms and Conditions of Imperium Immobiliare d.o.o., together with their amendments and supplements, cease to apply.

IMPERIUM IMMOBILIARE d.o.o., Ilica 87, OIB: 74860673682, registration number: 146/2018. In Zagreb, 7 July 2026.