Call Centre Agent

We are looking for a communicative and organised person who knows how to listen, understand and solve a problem with a smile.

At Imperium Immobiliare, communication with clients is the foundation of our success. That is why we are looking for a call centre agent to be the first line of support and information for our clients: a reliable link between our services and the people who need them.

Your role with us includes

• answering calls and providing information to clients
• handling enquiries, reports and requests by phone and e-mail
• keeping accurate records of communications and call statuses
• redirecting calls to the appropriate department when needed
• monitoring the progress of processes and keeping clients informed of their status
• using a CRM system to enter and track client data
• taking part in internal communication to keep the process fast and professional

Who are we looking for?

• a person with strong communication and organisational skills
• someone who enjoys talking to people, solving challenges and staying calm at all times
• a person who knows how to listen and understand clients' needs
• a team-oriented person who can also work independently
• a responsible person who cares about getting the job done accurately and on time

Employment

• the possibility of permanent employment (full-time)
• we are also open to students and part-time work

What do we offer?

• the opportunity to work in a friendly and positive environment
• mentoring and continuous support with day-to-day tasks
• modern software and tools to make communication management easier
• opportunities for career advancement and internal training